Frequently Asked Questions
Support and solutions for your creative workflow.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also view your order status and history by logging into your PreSonus account.
What is your return policy for hardware and software?
Hardware items may be returned within 30 days of purchase in original condition. Please note that digital software downloads and activated licenses are non-refundable.
Do PreSonus products come with a warranty?
Yes, most PreSonus hardware includes a one-year limited warranty covering defects in materials and workmanship from the date of original retail purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I access my bundled software after purchase?
After registering your hardware serial number in your MyPreSonus account, all included software and drivers will be available for download in your user dashboard.
Do you offer international shipping?
We currently ship to a wide range of countries. Shipping costs and delivery times vary by location and are calculated at checkout based on your address.